We pride ourselves on the quality of the support we offer to our clients.
Your account and support will be managed entirely in-house using our bespoke software; there are no ‘middle-man’ account managers or external support staff and we are always on hand to help.
Our licence fee includes 24/7 server monitoring and hourly backups as well as phone and email technical support for challenge organisers (Monday - Friday, 9.30am - 5.30pm UTC).
Our website includes a detailed self-serve help section with frequently asked questions, articles and frequently asked questions. A further help contact form will automatically send any challenge questions to your mailbox for your attention, while we will respond to any technical queries.
During the registration phase and the challenge itself we handle all technical inquiries which almost all of the time are minor user issues. This allows you to simply focus your attention on keeping your participants motivated during the challenge by sending out push notifications and emails to all participants as you wish.
You can try out our demo site at https://demo.bigteamchallenge.com/login using email@example.com as the email and password as the password. The same details can be used in our iOS and Android apps. The demo site refreshes every 24 hours so feel free to play around with adding distance.
Yes. Big Team Challenge includes an ‘updates’ feature which enables the administrators of the challenge to send out messages to all participants via the website, mobile apps and via email, keeping them informed of the general progress and any other issues they may want to raise.
The challenge administrators can choose to also send out push notifications to app users to further highlight the updates, with these messages being viewable from within the app. If you prefer to use your own email communication system, your Big Team Challenge admin website includes the option to export users to a csv file, including each user’s registered email address for importing into your third party systems.
Yes. Your challenge has a team leaderboard which refreshes every 2 minutes, allowing participants to check their team and other team positions, as well as search and ‘favourite’ certain teams to easily keep track of other colleagues and teams throughout the challenge.
We offer a wide selection of virtual routes out of the box which have been created to suit challenges of varying lengths and teams of varying sizes.
If you'd like to suggest a different route for your challenge please contact us and we can provide more information on what's possible.
Yes. Big Team Challenge allows you to customise your challenge to your needs. Enjoy complete control of every aspect of the challenge, from choosing when your challenge should begin, how long it should last, team size, and virtual route that suits your participants to uploading your branding on the website and mobile apps and the ability to send push notifications and emails to all participants.
Big Team Challenge is a cost-effective software-as-a-service solution which provides web and mobile apps for managing online ‘virtual’ walking and cycling challenges for workplaces and communities.
Our Big Team Challenge software and service allows teams of users to track their accumulated distance on their mobile, tablet or computer and view their challenge progress on an interactive map. We can cater for almost any route - small or large - and have a comprehensive library of routes from around the world.