Your Account

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Common Questions

I've created a second account by mistake. How do I delete it?

On the website: Login to the account you wish to delete, go to 'Settings' and select 'Privacy'. From this page you should see an option to ‘Delete your account and information’.

On the app: Login to the account you wish to delete, go to 'Settings' and select 'Delete Account'. Follow the instructions to delete your account.

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Will we have to pay for new Big Team Challenge features?

No. As a software-as-a-service solution, any improvements or new features we add over the lifetime of your account will be automatically available, at no extra cost.

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Are there any other costs to pay over and above the prices quoted in your pricing schedule?

There are no hidden costs. What you see on our pricing schedule is what you pay, unless you wish us to create a bespoke route for your challenge for which there will be a separate charge. We would provide you with a separate quote for creating your bespoke route so you can decide if you wish to go ahead.

Customising your registration process, creating and enabling team categories and devising a custom report for you are all included in our pricing schedule.

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What does the Big Team licence fee include?

Our licence fee includes:

  • Access to Big Team Challenge for the duration of your challenge, including a pre-registration period.
  • A dedicated website (e.g. and our Big Team Challenge mobile apps, allowing participants to register, login and participate in the challenge.
  • Help selecting a virtual route for each challenge from our bank, including waypoint descriptions and professional photos.
  • Technical and user support, as well as a self-serve ‘Help’ area on the website including articles and frequently asked questions.
  • A secure admin area where the admin staff can access (and export) user and team details as well as view reports and settings.

The licence is also subject to our standard terms and conditions for Big Team Challenge which you can find at Our Terms

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