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Common Questions

How does Fitbit syncing work?

Your Fitbit device does not sync directly with Big Team Challenge. Instead, your activity is first synced to Fitbit then sent to Big Team Challenge. The process is as follows:

  1. Your activity is tracked by your physical Fitbit device.
  2. You sync your Fitbit device to Fitbit either via your phone's bluetooth connection or by connecting your Fitbit device to your computer.
  3. Fitbit sends Big Team Challenge a notification about your new activity.
  4. Big Team Challenge processes this activity and updates your step count accordingly.

Can I connect my Apple Watch?

Yes you can.

Please install the Big Team Challenge iPhone app first, then install the Apple Watch app. The Apple Watch app shows your step count for today along with your team’s total step counts. Please note: the watch will not automatically sync your steps to the challenge - you'll need to sync via the iPhone app.

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Can I connect my Garmin device?

Yes, you can connect your Garmin device to Big Team Challenge to automatically track your steps. You can read more about the integration here:

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How do I track my steps and do I need to use a pedometer?

We recommend using a wearable pedometer or another step counter app to keep track of your daily step total. If you don’t have a pedometer then you can still participate fully, manually entering your steps on our website.

Your options for tracking your steps are:

Option 1: Manually

Use any app, pedometer or wearable and manually enter the distance

At the end of each day, just login to Big Team Challenge and type in your tracked activity in steps, miles, kilometers on the Dashboard page.

You can also manually enter these distances on our iOS and Android app.

Option 2: Apple HealthKit (iOS only)

Download the Big Team Challenge iOS app and sync with iPhone 5s+

If you have an iPhone 5s or newer, you can enable Apple HealthKit in the app settings once logged in.

Simply go to Settings > "HealthKit Sync"

With this option enabled, the app will try to sync your new steps automatically throughout the day as well as each time you open the app - there's no need to manually add distances, except those where you didn't have your iPhone on you.

Option 3: Google Fit (Android only)

Download the Big Team Challenge Android app and sync with Google Fit

If you use Google Fit on your Android device, you can choose enable Google Fit integration in the app settings once logged in.

Simply go to Settings > "Connect to Google Fit"

With this option enabled, each time you open the app your tracked steps will be automatically logged to your account and team - there's no need to manually add distances, except those where you didn't have your Android device on you.

Option 4: Fitbit

Connect your Fitbit account to Big Team Challenge to sync your steps in real-time

If you have a Fitbit device, you can connect your Big Team Challenge account to your Fitbit account. To do this:

On the website: visit Settings > Connected Apps and click on the "Connect" button next to Fitbit

On the apps: open Settings > Connect Fitbit

Once connected, your Fitbit steps will sync automatically in the background (each time your Fitbit syncs via Bluetooth with your mobile).

Option 5: GPS (Outdoor only)

Download the Big Team Challenge iOS or Android device and use our GPS tracker to accurately track your outdoor walk or run.

Our mobile apps have a built-in GPS tracker to track your walk or run. This works best outdoors, so it's great for tracking those walks through the park or along the esplanade.

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Can our participants sync their activity trackers with Big Team Challenge ?

Big Team Challenge comes complete with native mobile apps for iOS and Android, including push notifications on events and GPS tracking of activity. 

Participants can also sync their step counts from the built-in iPhone pedometer, Google Fit for Android, Fitbit and Garmin.

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