Frequently Asked Questions

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Teams
Questions

How do I invite people to join my team?

If you are the team creator, you can invite others to join you by sending an invite on the website or within the app. Go to the 'My Team' section and use the 'invite member' link to send a new invite. You’ll need to know the email address of the person you’re wishing to invite.


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Can I leave a team if I want to join another team or create my own?

Yes, as long as you are not the team creator and the challenge is still in the registration period (before the challenge is live and users are able to add any distance).

If you wish to leave the team but are unable to for either of these reasons, please get in touch.


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Can I join a team after the challenge has started?

Yes you can.

You can search for a team and join it, or the team admin can invite you to join.


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Can we have more than one leaderboard?

We can tailor your challenge by creating and enabling team ‘segments’, which you would specify, to allow teams to view their ranking on the overall challenge leaderboard as well as their ranking in their ‘segment’. 

Creating and enabling this feature will requiring team admins to select from a number of options when creating their team (under the label of "You're part of..."), for example, “Department A”, “Department B” etc. Once a user has created or joined a team, the leaderboard can then be filtered to show just their team's segment, for example,  “Department A”, and the overall "All Teams" challenge leaderboard. Their team's leaderboard rank will therefore have two positions - their overall rank and their rank within, for example, “Department A”.


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Is there a challenge leaderboard?

Yes. Your challenge has a team leaderboard which refreshes every 5 minutes, allowing participants to check their team and other team positions, as well as search and ‘favourite’ certain teams to easily keep track of other colleagues and teams throughout the challenge.

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How do participants create or join a team?

Logged in users can create a new team or search and join open teams. Teams are created as ‘open’, allowing anyone to join or be invited, or ‘invite-only’ where the team admin must invite colleagues to join. Our built-in invite system requires only an email address, sending a unique link to the recipient which can be used to register and choose to accept or ignore the invite. 

To comply with GDPR, we do not store human-readable email addresses of people who are invited, and the email they receive includes a way of opting-out of all future emails from Big Team Challenge.

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Can I use Big Team Challenge to run a challenge for individual participants rather than teams?

No, challenges need to involve teams of at least two people. We find this is the best approach as it helps everyone stay motivated and promotes some friendly competition.

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