Yes, Big Team Challenge is available worldwide however our app is not currently available in China due to restrictions outside of our control. Our customers in China have reported being able to participate in challenges via the website however we recommend testing this with your own team in China before creating your challenge. You can test this by using our demo site.
Yes, both challenge organisers and participants can see all of our help articles on our dedicated help site: help.bigteamchallenge.com
We've created a short video which takes you through the entire challenge creation process. If you've got further questions, please read our other FAQs or get in touch.
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Use any app, pedometer or wearable and manually enter the distance
At the end of each day, just login to Big Team Challenge and type in your tracked activity in steps, miles, kilometres on the Dashboard page.
You can also manually enter these distances on our iOS and Android app.
Download the Big Team Challenge iOS app and sync with Apple Health
Download the Big Team Challenge Android app and sync with Google Fit
Connect your Fitbit account to Big Team Challenge to sync your steps in real-time
If you have a Fitbit device, you can connect your Big Team Challenge account to your Fitbit account.
Connect your Garmin Connect account to Big Team Challenge to sync your steps in real-time
If you have a Garmin device, you can connect your Big Team Challenge account to your Garmin account.
You can add or sync your steps (or miles or kilometers) whenever and as often as you like during the challenge. If you miss a day or two you can specify the date(s) on which they were walked when you manually add your distance(s).
You can delete or change your avatar by going to 'Settings' and then to 'Profile'.
Your challenge website will be hosted on a dedicated database with secure and scalable UK-based hosting, using our hosting partner Digital Ocean. We have provisioned our software on a solid platform and employ 24/7 monitoring and hourly database backups.
No. We are continuously maintaining, supporting and updating Big Team Challenge. To minimise any disruption to our users, we fully test all updates and have developed our own "zero-downtime" deployment process, enabling us to launch new versions without taking the website offline. Aside from any planned maintenance periods from our hosting provider, our website regularly reports 100% uptime.
We pride ourselves on the quality of the support we offer to our clients.
Your account and support will be managed entirely in-house using our bespoke software; there are no ‘middle-man’ account managers or external support staff and we are always on hand to help.
Our licence fee includes 24/7 server monitoring and hourly backups as well as phone and email technical support for challenge organisers (Monday - Friday, 9.30am - 5.30pm UTC).
Our website includes a detailed self-serve help section with frequently asked questions, articles and frequently asked questions. A further help contact form will automatically send any challenge questions to your mailbox for your attention, while we will respond to any technical queries.
During the registration phase and the challenge itself we handle all technical inquiries which almost all of the time are minor user issues. This allows you to simply focus your attention on keeping your participants motivated during the challenge by sending out push notifications and emails to all participants as you wish.