Accidental second accounts

Answer

On the website: Login to the account you wish to delete, go to 'Settings' and select 'Privacy'. From this page you should see an option to ‘Delete your account and information’.

On the app: Login to the account you wish to delete, go to 'Settings' and select 'Delete Account'. Follow the instructions to delete your account.


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Common Questions

Is there a demonstration site I could view and use?

Yes. 

You can try out our demo site at https://demo.bigteamchallenge.com/login using demo@bigteamchallenge.com as the email and password as the password. The same details can be used in our iOS and Android apps. The demo site refreshes every 24 hours so feel free to play around with adding distance.

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Can we send news and updates to participants during our challenge?

Yes. Big Team Challenge includes an ‘updates’ feature which enables the administrators of the challenge to send out messages to all participants via the website, mobile apps and via email, keeping them informed of the general progress and any other issues they may want to raise. 

The challenge administrators can choose to also send out push notifications to app users to further highlight the updates, with these messages being viewable from within the app. If you prefer to use your own email communication system, your Big Team Challenge admin website includes the option to export users to a csv file, including each user’s registered email address for importing into your third party systems.

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Is there a step challenge leaderboard?

Yes.

When you set up your challenge you can choose to enable one leaderboard or all three, it's entirely up to you and what works best for your workplace challenge.

Teams: Total Distance
A list of all of your teams as well as their total distances.

Teams: Average Distance
This also displays all of your teams, but this time displays their average total based on the number of people on their team.
So a team of 3 can compete evenly against a team of 10.

Individuals: Total Distance
Instead of displaying all of the teams, this leaderboard shows all of the individual users from every team

Can we create our own virtual route for our challenge?

We offer a wide selection of virtual routes out of the box which have been created to suit challenges of varying lengths and teams of varying sizes.

If you'd like to suggest a different route for your challenge please contact us and we can provide more information on what's possible.

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Can I choose when our challenge will start and how long with it last?

Yes. Big Team Challenge allows you to customise your challenge to your needs. Enjoy complete control of every aspect of the challenge, from choosing when your challenge should begin, how long it should last, team size, and virtual route that suits your participants to uploading your branding on the website and mobile apps and the ability to send push notifications and emails to all participants.

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What is Big Team Challenge and how does it work?

Big Team Challenge is a cost-effective software-as-a-service solution which provides web and mobile apps for managing online ‘virtual’ walking and cycling challenges for workplaces and communities. 

Our Big Team Challenge software and service allows teams of users to track their accumulated distance on their mobile, tablet or computer and view their challenge progress on an interactive map. We can cater for almost any route - small or large - and have a comprehensive library of routes from around the world.

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