Enabling team chat on Big Team Challenge

Answer

Enabling Team Chat is a great way of boosting teamwork, camaraderie and sportsmanship in your challenge. It allows teams to talk to each other directly within the challenge website and app. Team Chat is disabled by default but can be enabled when creating a challenge or at a later date via your admin area.

Should I enable team chat?

While we think that most organisers will see the benefits of enabling team chat on their challenge, there are a few important things to consider before doing so:

  • Enabling chat will allow your participants to send text and image (optional, see below) messages to each other within their teams.
  • We do not actively monitor chats and it would be your responsibility to take any action required if messages are flagged as inappropriate.
  • Our Terms and Conditions include an Acceptable Use Policy section which all participants have agreed to and any misuse of the system may result in us having to ban or block users.

We hope that everyone will follow the rules and use the chat feature in a friendly manner, but it's important to be aware of the extra content moderation responsibilities that you may have to deal with if you choose to enable chat.

You can optionally choose to allow your participants to upload photos to chat. This may bring with it an extra level of moderation/privacy concerns, so please think carefully before enabling this feature.

Things to know

Some things to know once you've enabled team chat:

  • Team chat becomes enabled for a team as soon as the team has been created (ie. even before the challenge begins).
  • Team chat closes for all teams 7 days after the challenge ends (no more messages can be sent).
  • Messages are auto-deleted after 30 days for privacy and data security reasons.
  • If a message is reported, you have 30 days to review it before it is auto-deleted.

How to enable team chat

You can enable Team Chat either when creating your challenge or at a later date.

During the challenge creation process the system will ask you if you wish to enable chat.

Common Questions

Is there a demonstration site I could view and use?

Yes. 

You can try out our demo site at https://demo.bigteamchallenge.com/login using [email protected] as the email and password as the password. The same details can be used in our iOS and Android apps. The demo site refreshes every 24 hours so feel free to play around with adding distance.

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Can we send news and updates to participants during our challenge?

Yes. Big Team Challenge includes an ‘updates’ feature which enables the administrators of the challenge to send out messages to all participants via the website, mobile apps and via email, keeping them informed of the general progress and any other issues they may want to raise. 

The challenge administrators can choose to also send out push notifications to app users to further highlight the updates, with these messages being viewable from within the app. If you prefer to use your own email communication system, your Big Team Challenge admin website includes the option to export users to a csv file, including each user’s registered email address for importing into your third party systems.

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Is there a step challenge leaderboard?

Yes.

When you set up your challenge you can choose to enable one leaderboard or all three, it's entirely up to you and what works best for your workplace challenge.

Teams: Total Distance
A list of all of your teams as well as their total distances.

Teams: Average Distance
This also displays all of your teams, but this time displays their average total based on the number of people on their team.
So a team of 3 can compete evenly against a team of 10.

Individuals: Total Distance
Instead of displaying all of the teams, this leaderboard shows all of the individual users from every team

Can we create our own virtual route for our challenge?

We offer a wide selection of virtual routes out of the box which have been created to suit challenges of varying lengths and teams of varying sizes.

If you'd like to suggest a different route for your challenge please contact us and we can provide more information on what's possible.

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Can I choose when our challenge will start and how long it will last?

Yes. Big Team Challenge allows you to customise your challenge to your needs. Enjoy complete control of every aspect of the challenge, from choosing when your challenge should begin, how long it should last, team size, and virtual route that suits your participants to uploading your branding on the website and mobile apps and the ability to send push notifications and emails to all participants.

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What is Big Team Challenge and how does it work?

Big Team Challenge is a cost-effective software-as-a-service solution which provides web and mobile apps for managing online ‘virtual’ walking and cycling challenges for workplaces and communities. 

Our Big Team Challenge software and service allows teams of users to track their accumulated distance on their mobile, tablet or computer and view their challenge progress on an interactive map. We can cater for almost any route - small or large - and have a comprehensive library of routes from around the world.

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