Frequently Asked Questions

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Questions

My Security Token has expired or is invalid. What does this mean?

This means that you need to refresh your web browser. If that doesn’t work, please close your web browser and then re-open it. If you’re still having issues, you may need to clear your browser’s cache. If you need help doing this, try Googling “clear cache internet explorer” or “clear cache google chrome” for further information.


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How do I track my steps and do I need to use a pedometer?

We recommend using a wearable pedometer or another step counter app to keep track of your daily step total. If you don’t have a pedometer then you can still participate fully, manually entering your steps on our website.

Your options for tracking your steps are:

Option 1: Manually

Use any app, pedometer or wearable and manually enter the distance

At the end of each day, just login to Big Team Challenge and type in your tracked activity in steps, miles, kilometers on the Dashboard page.

You can also manually enter these distances on our iOS and Android app.

Option 2: Apple HealthKit (iOS only)

Download the Big Team Challenge iOS app and sync with iPhone 5s+

If you have an iPhone 5s or newer, you can enable Apple HealthKit in the app settings once logged in.

Simply go to Settings > "HealthKit Sync"

With this option enabled, the app will try to sync your new steps automatically throughout the day as well as each time you open the app - there's no need to manually add distances, except those where you didn't have your iPhone on you.

Option 3: Google Fit (Android only)

Download the Big Team Challenge Android app and sync with Google Fit

If you use Google Fit on your Android device, you can choose enable Google Fit integration in the app settings once logged in.

Simply go to Settings > "Connect to Google Fit"

With this option enabled, each time you open the app your tracked steps will be automatically logged to your account and team - there's no need to manually add distances, except those where you didn't have your Android device on you.

Option 4: Fitbit

Connect your Fitbit account to Big Team Challenge to sync your steps in real-time

If you have a Fitbit device, you can connect your Big Team Challenge account to your Fitbit account. To do this:

On the website: visit Settings > Connected Apps and click on the "Connect" button next to Fitbit

On the apps: open Settings > Connect Fitbit

Once connected, your Fitbit steps will sync automatically in the background (each time your Fitbit syncs via Bluetooth with your mobile).

Option 5: GPS (Outdoor only)

Download the Big Team Challenge iOS or Android device and use our GPS tracker to accurately track your outdoor walk or run.

Our mobile apps have a built-in GPS tracker to track your walk or run. This works best outdoors, so it's great for tracking those walks through the park or along the esplanade.

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When can I add steps?

You can add or sync your steps (or miles or kilometers) whenever and as often as you like during the challenge. If you miss a day or two you can specify the date(s) on which they were walked when you manually add your distance(s).

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How do I delete or change my profile photo?

You can delete or change your avatar by going to 'Settings' and then to 'Profile'.

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Will our Big Team Challenge be disrupted if you launch a new version during our challenge?

No. We are continuously maintaining, supporting and updating Big Team Challenge. To minimise any disruption to our users, we fully test all updates and have developed our own "zero-downtime" deployment process, enabling us to launch new versions without taking the website offline. Aside from any planned maintenance periods from our hosting provider, our website regularly reports 100% uptime.

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What support do you provide?

We pride ourselves on the quality of the support we offer to our clients. 

Your account and support will be managed entirely in-house using our bespoke software; there are no ‘middle-man’ account managers or external support staff and we are always on hand to help.

Our licence fee includes 24/7 server monitoring and hourly backups as well as phone and email technical support for challenge organisers (Monday - Friday, 9.30am - 5.30pm UTC).

Our website includes a detailed self-serve help section with frequently asked questions, articles and frequently asked questions. A further help contact form will automatically send any challenge questions to your mailbox for your attention, while we will respond to any technical queries.

Your account and challenge is managed entirely in-house using our bespoke software; there are no ‘middle-man’ account managers or external support staff and we are always on hand to help.

During the registration phase and the challenge itself we handle all technical inquiries which almost all of the time are minor user issues. This allows you to simply focus your attention on keeping your participants motivated during the challenge by sending out push notifications and emails to all participants as you wish.

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