Frequently Asked Questions

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Getting Started
Questions

What happens when a participant adds the distance they have walked/cycled?

Distances logged automatically update the respective team’s progress and position on an interactive map (powered by Google/Apple Maps) which displays the virtual route and the team’s progress as a highlighted path / line. The team’s progress will also be displayed as a percentage and graph on the website and mobile apps.

Professional photographs and facts about the nearest or latest reached map waypoint / milestone along the virtual route will be displayed to provide additional points of interest and motivation. As distance is added, our built-in challenge and distance achievements will be unlocked for each participant, motivating users to make the most of the challenge and collect all of the unlockable achievements.


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Can we create our own virtual route for our challenge?

We offer a wide selection of virtual routes out of the box which have been created to suit challenges of varying lengths and teams of varying sizes.

If you'd like to suggest a different route for your challenge please contact us and we can provide more information on what's possible.

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How can we make sure that people outside of our target audience don’t register to take part?

Users self-register on your unique website or using our Big Team Challenge mobile apps (iOS and Android). To limit access and registration, we can, if you wish, set up an optional private access code can be required. For instance, users might enter a 4 digit passcode when registering, or you might allow anyone to register if they know your challenge web address.

You can also completely close registration and manually invite participants yourself via your own private admin area.

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Do we need to let our participants know when the challenge has started?

Yes, for the most flexibility our system does not send out any automated emails/push notifications. As the challenge organiser, you can easily message all of your participants from your private challenge admin area at any time and can choose to send these messages as emails and/or push notifications.

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What happens when a participant adds the distance they have walked/cycled?

Distances logged automatically update the respective team’s progress and position on an interactive map (powered by Google/Apple Maps) which displays the virtual route and the team’s progress as a highlighted path / line. The team’s progress will also be displayed as a percentage and graph on the website and mobile apps.

Professional photographs and facts about the nearest or latest reached map waypoint / milestone along the virtual route will be displayed to provide additional points of interest and motivation. As distance is added, our built-in challenge and distance achievements will be unlocked for each participant, motivating users to make the most of the challenge and collect all of the unlockable achievements.

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Must participants enter their distances in steps?

No. Activity can be manually entered in steps, miles or kilometers. Big Team Challenge handles all conversions and calculations.

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Can I choose when our challenge will start and how long with it last?

Yes. Big Team Challenge allows you to customise your challenge to your needs. Enjoy complete control of every aspect of the challenge, from choosing when your challenge should begin, how long it should last, team size, and virtual route that suits your participants to uploading your branding on the website and mobile apps and the ability to send push notifications and emails to all participants.

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How do I get started?

Setting up your challenge couldn’t be easier. Our Big Team Challenge website allows you to create your own challenge using our Challenge Creator Wizard.  You can sign up for free on app.bigteamchallenge.com/signup to reserve your organisation’s Big Team Challenge website, browse our library of routes and view your custom quote for your first challenge.

Your custom Big Team Challenge website includes a secure admin area, with separate login details for each admin user to whom you’d like to provide access. Through the admin area, they will have options to create and edit challenges, view and export users and teams, view the leaderboard and update site-wide settings (including registration, billing, etc).


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What is Big Team Challenge and how does it work?

Big Team Challenge is a cost-effective software-as-a-service solution which provides web and mobile apps for managing online ‘virtual’ walking and cycling challenges for workplaces and communities. 

Our Big Team Challenge software and service allows teams of users to track their accumulated distance on their mobile, tablet or computer and view their challenge progress on an interactive map. We can cater for almost any route - small or large - and have a comprehensive library of routes from around the world.

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